STRUCTURED INTERVIEW WORKSHEET

 

 

Knowledge, Skills and Attitudes from Job Description/Vacancy Announcement


Key Responsibilities/Results from Work Plan


Key Hiring Elements

Typing/filing

 

Composing/routing

 

Answer phone; take message

 

Inventory

Assist in answering
HR/benefits related questions

 

 

Typing/filing

 

Composing/routing

 

Phone duty

 

Office management

Computer skills from day 1

 

Takes ownership of calls/ other problems

 

Can work independently

 

Can handle difficult callers without taking personally

Selection factors (pre-interview)

Dimensions/Competencies from Work Plan

Critical Problem Situations for position

 

Compose independently

 

Knowledge of Word/Excel

 

Ability to prioritize work

 

Can deal with difficult callers

 

 

 

 

 

Performance stability

 

 

Attention to detail

 

 

Stress tolerance

 

 

 

 

Angry callers

 

Frequently alone in office; must make decisions on own

 

Several staff may take assignments at once; person needs to be assertive and be able to prioritize